Each one is something I've built for businesses like yours. Plain English on what it does, what it connects to, and what it actually feels like once it's running.
An enquiry comes in → within a few minutes, a tidy, on-brand quote lands in your prospect's inbox. If they don't reply, a warm nudge goes out at day 3, then day 7, then it gives up gracefully.
Every message is written in your tone of voice. I'll draft them with you, tweak until they sound right, and you can update them any time.
Hi Margaret,
Just a quick nudge on the quote I sent Monday — no worries at all if now's not the right time, but let me know if you'd like me to adjust anything or pencil you in for May.
Cheers,
Dave
Your Xero, QuickBooks or FreeAgent gets a quiet watcher. When an invoice slips past its due date, a gentle reminder goes out at 7 days. Another at 14. A firmer (but still polite) one at 21.
You can pause it for specific customers — the one who always pays late but always pays, the one you're about to pitch something else to. The moment they reply to any email, it stops chasing automatically.
Hi Margaret,
Just a gentle one — invoice #2041 (£480) came due last week. No rush if it's crossed in the post; happy to resend if it's got lost somewhere.
Thanks!
Dave
A customer hits a "Book a visit" button on your site, picks an available slot, and the job lands straight on your calendar — with their details, job notes and a confirmation sent back to them. You didn't open a single tab.
A day-before reminder goes out automatically too. No-shows drop. Customers feel looked after.
Hi Mrs Chen — quick reminder you've got Dave booked for tomorrow (Tue) at 9:30 for the bathroom tap fix. He'll text when he's 10 min out. Reply STOP to cancel.
The day after a job is marked done, a short, warm message goes out to the customer. Happy customers (4★ and up) get a one-click link to your Google profile. Anyone rating lower lands in your inbox privately first, so you get a chance to put things right before anything goes public.
It's consistently the highest-impact thing I build for small businesses. Most clients double or triple their Google review count within the first few months.
Hi Greg,
Quick one — how'd we do with the lighting job yesterday? If we did alright, a one-line Google review would genuinely make our week. If we didn't, reply to this and I'll make it right.
Cheers,
Dave
Your Xero, your CRM, your calendar, your inbox — quietly kept in step so nothing gets retyped three times and nothing falls between the cracks.
Most clients don't even notice this one after the first month. That's the point — once it's working, it's invisible. When something breaks (rare), I usually know before you do.
↗ 14 new enquiries · 9 quoted · 6 booked
✓ £8,420 invoiced · £6,100 paid
⏰ 2 invoices > 14 days overdue (details inside)
★ 7 new reviews (avg 4.9)
That's exactly what the free call is for. I'll point you at the highest-payoff one.
Book a free 15-min call →